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Emergency Services

Published: October, 2001

PBH adheres to the following definitions related to emergency services:

  • Emergency condition is a mental disorder or substance use disorder manifesting itself by acute symptoms of sufficient severity, including pain, such that the absence of immediate behavioral health services could reasonably be expected to result in any of the following:
    • Immediate harm to self or others
    • Serious and permanent dysfunction to the member
    • Serious impairment of the member's functioning
    • Placing the member's health in serious jeopardy

  • Urgent and emergent services are also covered without prior authorization in cases where a prudent layperson, acting reasonably, would have believed that an urgent or emergency medical condition existed.
  • Examples of an emergency include:
    • A PBH member who is in imminent danger of suicide, as evidenced by a clearly defined plan and history of suicide attempts requiring medical or psychiatric treatment
    • A PBH member who threatens to seriously injure a named or clearly designated person within a specified period of time
  • Emergency treatment is the immediate and unscheduled behavioral health screening, examination and evaluation of a member by a physician to determine if an Emergency Condition exists and, if it does, the care and treatment necessary to relieve or eliminate the emergency condition.
  • Emergency admission is medically necessary behavioral health services which are immediately required because the member is experiencing a severe level of symptoms according to a DSM-IV diagnosis and is impaired in his or her functioning to the extent that he or she presents an immediate danger of harm to self or others.

A member requiring emergency services usually comes to the attention of PBH in one of the following ways:

  • The member contacts PBH, and in the course of the assessment the patient evidences need for emergency intensive services
  • A facility contacts PBH and requests emergency services
  • A PBH provider requests a step up to emergency services from a lower level of care (e.g. routine outpatient services)
  • The member's PCP has identified symptoms or behaviors requiring an emergency assessment


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