PBH - Provider Relationships
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Published: October, 2001
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PBH believes that a strong alliance with our providers is
the key to a successful managed care organization. Through
ongoing evaluation and regular communication with our providers,
we have been able to build effective relationships.
It is PBH's goal to continually evaluate the quality of the
provider network through Quality Improvement initiatives,
satisfaction surveys and regular interaction with providers.
Providers are invited to give comments and suggestions regarding
PBH's systems and communication mechanisms used for evaluation
and provider interaction.
PBH seeks to establish long-term mutually respectful collegial
relationships with providers and expects this standard to
be reciprocated by our providers and their staff. Through
mutually respectful interaction, PBH will provide feedback
to network providers and give providers the opportunity to
give feedback on PBH's systems and service. This approach
has proven very successful in creating a network of knowledgeable,
cooperative professionals who work in tandem with PBH to implement
our clinical approach.
Our employees have made a commitment to clinical operational
excellence on a company wide basis. This commitment to excellence
encompasses not only how we deliver services to our clients
but how we develop and strengthen our provider network.
In order to deliver consistent service to our mutual customers,
it is important to apply consistent procedures. PBH expects
network providers to adhere to the policies and procedures
as outlined in this manual. To underscore this expectation,
PBH has made this provider manual an attachment to its provider
contracts.
Keys To A Successful Relationship With PBH
- View relationship as collegial
- Be willing to give and receive feedback
- Build relationships with PBH staff with whom you have
regular contact
 
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