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Provider Standards of Practice Published: October, 2001 PBH realizes that its providers are the key to delivering service to members. In order to achieve consistent, high-quality treatment, PBH has developed provider standards of practice and provider evaluation criteria. The following practices are required of all PBH providers: Submit all required PBH forms within specified time frames Inform the PBH Care Manager of any significant changes in the patient's condition Comply with the care management process Cooperate with PBH's Quality Improvement activities Demonstrate professional competence and adherence to community practice standards Begin discharge planning at time of admission for all levels of care Utilize community support groups and other community resources Provide 24-hour emergency availability to patients and PBH staff Provide availability within four hours of an emergency Utilize family involvement in treatment of children and adolescents Utilize Informed Consent forms when prescribing psychotropic medications Demonstrate adherence to time-limited therapy Coordinate care with other providers, including the Primary Care Physician (PCP) Complete the Health Care Coordination Form for all patients seen. Offer appointments for routine referrals within five working days and ensure the member is seen within 10 working days of the referral. Back to Top