About the PBH EAP
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Published: October, 2001
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PacifiCare Behavioral Health believes that the Employee Assistance
Program (EAP) is an effective tool for the employee to resolve
personal issues before they become workplace issues. The EAP
is fundamentally a program designed to assist employees and
managers in the early identification and resolution of productivity
problems associated with behavioral health disorders and other
personal concerns.
The general PBH EAP philosophy centers on assessment and
referral, and problem-focused brief counseling. Therefore,
PBH encourages the provider to focus on working with the client
to identify and resolve specific issues. PBH also encourages
employees to use the EAP for early intervention and as a source
for community resources. In cases where the client manifests
a behavioral health disorder, the role of the EAP is to constructively
confront, motivate and refer the employee for treatment. The
goal of the PBH EAP is to promote wellness and prevention
through easy access and early intervention, employee seminars
and communications, and accountable partnerships with our
customers.
The PBH EAP offers a wide variety of services to employer
groups and their employees. The array of services includes
24-hour access to the following:
- Assessment and referral
- Brief counseling
- Community resource referrals
- Employee education, training and seminars
- Supervisor and union representative consultation, training
and seminars
- Communication materials
- Critical incident debriefing
- Crisis Intervention
- Supervisory referrals and back to work reintegration
- Conflict Resolution
- Broad brush EAP services, i.e. child/dependent care referrals,
wellness referrals, legal and financial referrals.
PBH offers a 3-visit EAP model that provides assessment and
brief counseling to the point of referral. In addition, 5-visit,
8-visit and 10-visit models have been designed to offer short-term
assistance, and if indicated, a referral to the employee's
behavioral health plan. In all of these models PBH advocates
a problem-focused, goal-oriented approach which parallels
the philosophy for outpatient treatment. The unique aspect
of EAP is that employees and family members gain access to
no-cost assessment and counseling sessions with licensed professionals
who can either help them resolve their concerns, direct them
to appropriate community resources, or motivate them for an
episode of outpatient treatment.
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