It is a PBH standard that all EAP providers are accessible
within four hours of an emergency referral. For urgent referrals,
members must be seen within 48 hours of their call to PBH.
For routine referrals, members must be offered an appointment
within five business days of the member's request and/or seen
for an initial appointment within ten business days of referral.
For the crisis intervention, members must be offered an appointment
within three business days of the initial call to PBH.
