Confidentiality and Responsibility - Your Tasks |
Published: October, 2001
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Your Role in the Security and Integrity of Information
Online Information Requires Added Care
Online Transactions & Your Responsibilities
Your Role in the Security and Integrity of Information
PBH works hard to protect member privacy and you play a key role in protecting members and member data. There are a number of steps you can take to ensure that the information you view and share online is safe and secure.
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Online Information Requires Added Care
PacifiCare Behavioral Health (PBH) believes it can be an integral part of each member's health care team, thus we take our role in member care seriously. Facilitating this team approach means that information must be shared. PBH recognizes that practitioners need useful information, and in return, we rely on practitioners to provide useful and complete information. This reciprocal relationship is designed to serve the member, the provider and to meet regulatory and compliance requirements. However, accessing and sharing information online requires added precaution.
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Online Transactions & Your Responsibilities
Contract Addendum
In order to complete transactions online, you must sign an addendum to your current Practitioner Agreement. The PBHI.Com Contract Addendum fulfills our obligations to demonstrate that you have been given training and information about the site. You will receive a copy of the Addendum should you choose to contract to use the website. If you are not currently using the secured provider site, and you would like to begin using the site to complete your inquiries and transactions electronically, you may express your interest to do so via the web-dedicated line, (800) 218-1092, or fill out a "Contact Us" form on the website. We expect that you will review and consider this information carefully. Should you have questions, please contact an online Customer Service Representative at (800) 218-1029.
Logging into www.pbhi.com in the provider area confirms with PBH your agreement to and understanding of the terms and conditions explained in the PBHI.COM Contract Addendum. You are responsible for keeping your online password, web ID, personal security information, and other related data confidential.
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Protecting Login Information
In order to maintain data confidentiality, it is the responsibility of each and every person logging into the provider area of www.pbhi.com to treat this information as carefully as a medical or treatment record would be handled. Some ways to safeguard against unauthorized access to electronic data include:
- Keep login information and passwords in a secure place. Do not post these on or near the computer.
- Be aware and protective of your surroundings. Do not leave your computer unattended during an online session and/or while confidential member data is being displayed, and be sure to move your computer monitor away from persons not authorized to view such data. If you plan to leave your computer - lockout access to others (e.g., password-protected screen savers) or logout entirely.
- Report any known or suspected incidents of unauthorized access.
- Handle information obtained from or provided to PBH through the website as confidential member information. Printed website pages or written notes that contain member information should be placed in member records immediately or properly destroyed.
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