Employee Assistance Program (EAP) - Chapter Table of Contents
Published: October, 2001
This section is devoted to Ph.D. and Masters level practitioners who are contracted by PBH to provide services to members covered by mental health and/or EAP benefits. We recommend that providers distribute this to all administrative staff within their offices.
About the PBH EAP
PacifiCare Behavioral Health believes that the Employee Assistance Program (EAP) is an effective tool...more
Types of EAP Service Plans and Care Management Requirements
As you are reviewing this section of the manual, please keep the following definitions and guidelines in mind...more
Formal Supervisor Referrals
A formal supervisory referral occurs when a manager or a supervisor has documented a job performance problem...more
Critical Incident Debriefing
PBH EAP provides on-site critical incident debriefing for its customers...more
Crisis Intervention
Crisis intervention is part of the core service of PBH EAP...more
Follow-Up
EAP clients are re-contacted after they have requested EAP services...more
Training
One way for an EAP to be an effective tool for promoting and encouraging health and wellness is through education and training...more
Community Resources
An important aspect of EAP services is knowledge of and referral to community resources...more
Accessibility
It is a PBH standard that all EAP providers are accessible within four hours of an emergency referral...more
Documentation Requirements
PBH may require submission of certain clinical information gathering forms during, or at the time of closing, an EAP case...more
Billing and Reimbursement
PacifiCare Behavioral Health is committed to prompt and accurate claims payment...more
