EAP clients are re-contacted after they have requested EAP
services. Contact may be by telephone, mail or both. Follow-up
is intended to be a monitoring process, not a therapeutic
process. The purpose of follow-up is to:
Support and/or motivate the client to implement the recommended
treatment plan
Insure that the client was able to make contact with
the treatment provider or community resource
Confirm the recommended provider/resource was appropriate
and determine the need for additional services
Monitor progress and/or impact of the EAP
Determine the client's satisfaction with EAP service
The PBH EAP counselor asks for the client's permission
to check with them to determine if their needs were met
by the referrals given.
The PBH EAP counselor may contact the client by telephone,
providing the client has given his permission to do so,
usually ten (10) to fourteen (14) days after the initial
contact.
The EAP counselor inquires as to whether or not the client
was able to get the assistance needed for the referral resources,
and offers additional resources and referrals, if needed.
EAP clients are also contacted by a mail survey in order
to determine overall satisfaction with the service they
received. The client need not sign their name to the survey.
In the instance of formal Supervisory Referrals, an EAP
counselor will periodically call the client to follow-up
with the client's status.
